Core values for NWSB are based on basic beliefs and practices about water and sanitation services within the scope of human livelihoods. These core values essentially shape NWSB’s corporate culture. Our core values are:


  • Accountability and transparency
  • Adding value to services
  • Commitment to ethical practices
  • Effectiveness and efficiency
  • Customer care and focus
  • Focus on quality and standards
  • Honesty and integrity
  • Creativity and innovativeness
  • Professionalism
  • Teamwork
  • Responsible corporate citizenship.



Core function for NWSB is a set of activities that are central to the existence of its key competences and also culture, which is the provision of clean water in adequate amounts and safe sewerage services in the most economical and efficient way. Therefore the strategic direction of NWSB will revolve around the following core functions:

A). Water Services Delivery

Sustainable and affordable water services to is provided to users, through efficiencies in operation, maintenance and management of assets and infrastructure. This is achieved by engagement of competent and qualified WSPs within NWSB region. Then, NWSB regularly monitors sector performance in service provision and compliance with conditions of SPAs.

B). Assets Holding and Management

NWSB has a core function of water services assets holding and management purely for the purposes of efficiencies in water services. This is achieved through planning, expansions, rehabilitations and development of water supply and sewerage infrastructure and assets acquisition to ensure increased access and availability of safe water and sanitation services. The assets are leased to appointed WSPs for operations, maintenance and management.

c). Resource Mobilization

IN close collaboration with MWI and relevant government agents, NWSB participates actively in resource mobilization from Development Partners and other Stakeholders for in assets acquisition and investments in infrastructure development for efficient operation, maintenance and management of the facilities in the region.